GeneqUSA.com Returns Policy

Returns, Exchanges & Refunds Policy – GeneqUSA.com

GeneqUSA.com (“GeneqUSA”, “we”, “our”) supplies laboratory, environmental, food testing, and industrial testing equipment across the United States. This policy outlines return procedures.

Return Authorization

No returns are accepted without prior authorization. Contact us with order details before returning any item.

Return Window

Return requests must be submitted within 30 days of receipt.

Condition of Items

Products must be unused, complete, and in original packaging.

Non-Returnable Items

• Custom-configured or application-specific testing equipment
• Calibrated or installed systems
• Opened consumables
• Clearance or final-sale items

Damaged or Incorrect Items

Report issues within 3 business days with supporting photos.

Restocking Fees

May apply depending on supplier conditions.

Refunds

Refunds are processed after inspection and approval.

Supplier-Based Returns

Many products require manufacturer-issued return authorization (RMA) before acceptance.

Cross-Border Returns

For products shipped from Canada or international suppliers, additional shipping or brokerage considerations may apply.